Oh no! Our team takes quality very seriously and we’re happy to help. If you have just opened your package and see any of the following concerns, please let us know via email within 24 hours of receiving your order. The following must be reported within 24 hours of receipt:
- Damaged or soiled product from transit
- Stains
- Rips
- Fabric punctures/holes
The Snug pieces were made for imagination, relaxation, and everything in between, which means that their zips and seams should stand up to everyday use. Our products come with a limited one-year warranty that covers manufacturing defects that functionally impair the look or use of your product.
Email enquiries@viktorandeugenie.com with 2-3 pictures of the issue, along with your order confirmation number so that we can get you back in action ASAP!