Oh No!!! But don’t worry… we do understand it might not be for everyone – please just keep your packaging!  Because we don’t compress or vacuum pack our foam, just pop them back in the plastic wrap, slide them back into the boxes and we’ll have them collected!  Once we receive your Snug back, the purchase price will be refunded less the return shipping charge! This Happiness Guarantee applies to product suitability and not to colour change requests!

Oh no! Our team takes quality very seriously and we’re happy to help. If you have just opened your package and see any of the following concerns, please let us know via email within 24 hours of receiving your order. The following must be reported within 24 hours of receipt:

• Damaged or soiled product from transit
• Stains
• Rips
• Fabric punctures/holes

The Snug pieces were made for imagination, relaxation, and everything in between, which means that their zips and seams should stand up to everyday use. Our products come with a limited one-year warranty that covers manufacturing defects that functionally impair the look or use of your product. 

Email enquiries@viktorandeugenie.com with 2-3 pictures of the issue, along with your order confirmation number so that we can get you back in action ASAP!