Orders

Once your order has been shipped, you will receive an email with your tracking number so that you can check progress with the relevant courier.

Please contact us on our Chat if you do not receive your tracking number or are worried about the tracking that is showing for your order.

If you have an account with us and you are shopping after you logged in, the items will stay in your shopping bag after you log out.

However, please note that this does not mean that the items have been reserved for you. Until you check out, the products are visible to all customers and available for purchase by anyone.

If you are interested in a size or product that shows on the website “Sold Out” please contact us.

We have an excellent relationship with our brands and will do our very best to get more.

Customers with a Viktor & Eugenie account can also sign up to the waiting list for a product – simply select your product and click ‘Email me when back in stock’. If it becomes available, you will receive an email from us. Kindly note that this option is not available for all products or any sale items.

We guarantee that your payment and personal data will always be kept 100% private and secure.

All personal data is securely encrypted and protected with SSL (the industry standard for securing data on websites). 

You can confirm SSL is being used by looking for the small padlock symbol on your webpage (check the bottom or top corners).

Plus, our website address will show an additional “S” after http:// when SSL is enabled and protecting your data. We never see or store your credit card number on our website; all payment cards are processed by our Bank and not by Viktor & Eugenie.