Billing & Payments

We currently accept most major credit and debit cards:

• American Express
• Visa
• Master Card 

We also accept:

• PayPal
• Klarna Pay Later (currently available to UK customers only)
• Bank Transfers (contact us by Chat or by phone for more details, note that in case of a return we can only refund to store credit)

If you wish to place an order using Bank Transfer, please contact us on Chat for further details. Please note we do not accept cheques or Western Union payments.

Klarna is a Swedish bank offering ‘buy now-pay later’ option.

Millions of customers use Klarna Pay Later at over 65,000 online shops.

How does Klarna Pay Later work?

• Add products to your shopping bag on Viktor & Eugenie website
• At the checkout select Klarna Pay Later as your payment option
• Place your order. There is no need to create Klarna account or provide your card details
• Once your order is despatched by Viktor & Eugenie you will have 30 days to pay Klarna
• You will receive an email from Klarna with payment instructions. You can pay via credit or debit card on Klarna website

Am I eligible for Klarna Pay later?

To use Klarna Pay later you must:

• be at least 18 years old
• have UK delivery and billing address
• have UK bank account

What do I need to provide to Pay Later with Klarna?

To use Klarna Pay Later, you will need to provide your full name, billing and delivery address, mobile phone number and your email address. It is very important that you provide the correct details, as all Klarna statements and payments instructions will be sent to your email address.

Will a credit search take place against me?

Neither Viktor & Eugenie nor Klarna run credit searches against you that could impact your credit rating. Klarna may run enquiries however these do not affect credit scoring.

What happens if I cancel or return my order?

As soon as Viktor & Eugenie have accepted your cancellation/return, Klarna will cancel the statement or refund your payment.

What happens if I do not pay for my order?

Payment is due 30 days after the order is sent. To help you pay on time, Klarna will email you two days before payment is due – and, if very late, Klarna will also send you a text or letter.Please note, if you don’t pay Klarna for your order, your credit score will be affected.

I have cancelled my order. How long will it take until I receive my refund?

As soon as Viktor & Eugenie has processed your cancellation or your return, the refund with Klarna will be processed within 5 business days.

If your credit card has been declined it can be for a number of reasons:

• You have written a number wrong.
• You have written the date or security code (CVV) wrong.
• The name and address does not match the address the Bank has on file for you.
• Your Bank has refused it for security reasons.
• There are not enough funds to cover the payment.

If you contact your credit card provider or bank, they will tell you why they have declined it. If you let us know that you are having problems paying, we can reserve your items for 24 hours and once you have spoken to your bank you can place the order again. 

The CVV (sometimes called the CVD or CVV2) is a feature to give you increased protection against credit card fraud online.

The CVV is the last 3 numbers printed on the signature strip on the back of the credit card.

Your billing name and address are the ones that you used when registering with your bank.

You can find the details on your monthly credit card or bank statements.

As a security measure your bank needs this information to be entered correctly by you. When we process your order, and charge your card, your bank asks us to verify the address that your card is registered to in order to make sure it really is you. (This is instead of entering your PIN)