A cookie is a small text file that we store on your computer (or other electronic devices), with your consent, when you access our website. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services. These cookies are deleted when you close your browser.
- Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
we may collect personal information about you — but only where you voluntarily provide it (for example by completing an online form) or where you purchase goods or services from us.
We may also use your IP address to help diagnose problems with our server, to administer our website, and to improve the service we offer to you. Your IP address may also be used to gather broad demographic information.
Description of cookies
The table below provides more information about the cookies we use and why:
|Name of Cookie||Purpose of Cookie|
|Google customer reviews||The website uses Google Customer Reviews to collect valuable feedback from customers who’ve made a purchase on our site.|
|Session Cookies||They are automatically deleted when the browser is closed. They usually store an anonymous session ID allowing you to browse a website without having to log in to each page. They do not collect any information from your computer.|
|Persistent cookies||A persistent cookie is one stored as a file on your computer, and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We do not use persistent cookies other than for Google Analytics.|
|Zendesk||The website uses this technology to provide live-chat and customer support to our visitors.|
|Matomo||The website uses this technology to evaluate and understand the user behaviour across our site.|
|Postaffiliatepro||The website uses this technology to manage our affiliate program by tracking leads and sales commissions.|
|Mouseflow||The website uses this technology to help us understand how visitors use our website.|
|This cookie is used to help us remember which Pins, boards, people or websites you’ve interacted with so we can show you related content that you might like.|
|This cookie allows us to target the advertising we do on Facebook more effectively by matching data we hold with that held by Facebook.|
|Apis.google.com(badge)||These cookies are used to gather information using Google Analytics services allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
|Pingdom||The website uses this technology to monitor our website’s availability and performance.|
|OneSignal||OneSignal allows us to send messages and notifications to Users across platforms such as Android, iOS, and the web.|
|Ometria||We use Ometria to generate personalised emails including reminding you when you have items in your basket, if you don’t complete a purchase.|
|Monetate||This cookie is used for marketing optimisation and uses location, browsing and viewing data to provide a personal shopping experience to visitors.|
|MailChimp||This cookie is used by our email newsletter service provider (MailChimp) when you sign up to our email service.|
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a new customer||
||Performance of a contract with you|
To process and deliver your order including:
To manage our relationship with you which will include:
|To enable you to partake in a prize draw, competition or complete a survey||
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||
||Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||
||Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||
||Necessary for our legitimate interests (to develop our products/services and grow our business)|